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faqs


if there is a question you have that isn't answered below, please email info@buttersbyteni.com and I will get back to you within one-three business days.

 monday-friday 11am - 8pm est | saturday 6am - 2pm est | sunday closed

 

who runs Butters by Teni?

Queen Latifah. LOL just kidding, it's me, Teni. I'm a 25-year-old, Nigerian-American woman from GORGEOUS PRINCE GEORGE'S COUNTY, who was tired of being ashy. I started this business because, apparently, everyone else was tired of being ashy too.

 

what is body butter?

body butter is an alternative to lotion. I formulated mine because regular, store-bought lotion wasn't getting rid of the ashiness, and I couldn't keep walking around like that.

 

when should I use body butter?

use it however you would use lotion. I love using it immediately after a shower so I can seal in the moisture.

 

can I use this in my hair?

you sure can. it is soft and lightweight, making it a great choice to seal in moisture without weighing it down.

 

is this safe to use on my face?

it is! I use it on my face all the time, especially in the winter. however, I would be cautious if you have naturally oily skin. the body butter absorbs into the skin very quickly. 

 

I'm allergic to nuts. can I buy a body butter without nut oils? 

yes, you can! when checking out, please write in the special instructions box "remove nut oils" or any other note that indicates you would like them removed. 

 

my body butter has lumps, is this normal?

YES! they are what I call little nuggets of joy. it's just raw shea butter. in rare cases, shea butter crystallizes when it is made, giving it a grainy texture. if you happen to get a butter that feels like this, do not fret! those granular pieces are shea butter and it is completely safe to use!

 

can I order a custom mix?

you sure can! email sales@buttersbyteni.com to talk ingredients and pricing. not all custom requests can be accommodated.

 

can I make a bulk order for my event?

I would be MORE THAN HAPPY to! they make great party favors that your guests will never forget. email sales@buttersbyteni.com and we can discuss sizes, scents, and quantities for your event.

 

I want this as soon as possible! how long does it take for my order to be processed?

once your order is placed, it begins to process. processing will take around 48 hours. the item will ship the following Saturday to streamline shipments. 

pick up orders will also be ready the following Saturday. you will receive an email to coordinate pick up. 

expedited shipping is no longer available. orders do not process on the weekends or on holidays.

orders made Sunday-Wednesday will be shipped the Saturday of that week. orders made Thursday-Saturday will be shipped the Saturday of the following week.

 

how long does it take my order to ship?

once an order is processed, the shipping label will be created. when your shipping label has been created, you will receive an email that your order has shipped with a tracking number. please note: your order has NOT actually shipped yet. please allow 48 hours for the tracking information to be updated.

 

if I want it ASAP, can I come pick it up?

if you live in the D.C.-Maryland-Virginia area, you are eligible to pick up your order. please choose the pick up option under shipping. once your order has processed and it is ready, I will then contact you personally.

if you would like to have body butter for a special occasion, please indicate so in the notes section of your order. I will try my best to accommodate your request.

 

how long do I have to come pick it up?

you have six weeks to pick up your order. if you do not pick up your order during this time frame, the product will go back to the stock shelf and you will receive a partial refund of 25%. 

I am very flexible because I want everyone to feel the love from my butters, so if you will not be able to pick it up in that time frame, please let me know and we can work something out.

if you no longer would like to pick up your order, please respond to the pick up email you received. I will then work with you to process shipping. you will be charged a $1 fee.

  • USPS shipping ($6)
  • UPS shipping ($8)

 

what is your return policy?

you can read the return policy here: return policy

 

why is everything lowercase?

I don't like capital letters unless it's for a proper noun, and even then...